Shipping & Delivery Policy - Sitaara

This policy will apply when Sitaara begins selling physical products, either D2C or through the Marketplace.

1. Scope and Service

This policy outlines the terms for the shipping and delivery of physical products purchased through the Sitaara Platform or external sales channels.

Order Processing: Orders are typically processed and handed over to our shipping partners within 7 business days of order placement.
Delivery Time: Delivery time depends on your location. Once shipped, orders are typically delivered within 7-10 business days.
Delays: Delivery times are estimates. In case of unexpected delays (e.g., logistics issues, force majeure events), users will be notified, and they can contact our support team for assistance.

Cost Display: Shipping charges, if any, will be clearly displayed during the checkout process before payment is finalized.
Free Shipping: We may offer free shipping promotions subject to minimum order values or specific products, as communicated on the Platform.

Tracking Details: Users will receive tracking details and carrier information via email once the order is shipped.
Lost/Damaged Goods in Transit: If a product is lost or substantially damaged during transit, users should contact our support team immediately. We will arrange for a replacement or a full refund after verifying the claim with the logistics partner.